Introduction

Shutr Enterprises LLC (referred to as "Shutr," "we," "us," or "our") provides services through the GoHighLevel (GHL) platform. These Terms & Conditions govern your use of our services.

What You’re Agreeing To

By using Shutr’s platform ("Platform"), which operates on GoHighLevel’s infrastructure, you agree to:

• Follow these Terms

• Allow us to process your data as described in our Privacy Policy

• Pay any applicable service fees

• Use the Platform legally and responsibly

If You Don’t Agree

If you do not agree with these Terms, please do not use the Platform. Creating an account or using our services means you accept these Terms.

Who Can Use Shutr?

To use Shutr’s services, you must:

• Be at least 18 years old

• Have the authority to enter into this agreement

• Provide accurate account information

• Use the Platform for business purposes only

1. Platform Services

1.1 What We Provide

Shutr offers:

• Full access to GoHighLevel’s suite of tools

• Custom-built accounts tailored for your business

• Automation and workflow setup

• Technical support and troubleshooting

• Training and implementation assistance

1.2 Our Proprietary Tools

Our Platform includes custom tools and integrations that are protected by intellectual property law.

You agree not to:

• Share or redistribute our proprietary tools

• Reverse engineer our implementations

• Use the snapshot feature to copy our configurations

• Share your access credentials

• Allow unauthorized access

1.3 Penalties for Misuse

Unauthorized use of our intellectual property will result in:

• Immediate account termination

• Legal action and recovery of all legal costs

2. Payments & Billing

2.1 How We Process Payments

• All payments are processed through Shutr Enterprises LLC via Stripe.

• Prices are in USD unless stated otherwise.

2.2 Subscription Plans

• Plans and pricing are shared to clients during sign on.

• We may update pricing with prior notice.

• All subscriptions are prepaid.

2.3 Payment Terms

• No refunds on subscription fees.

• Setup fees are refundable under the following conditions:

1. A written refund request (email is acceptable) is submitted by the client before their account is activated and the first subscription fee is processed. within 30 days of account activation and first

2. The client provides a reasonable explanation for dissatisfaction or a change of circumstances.

3. The client has not breached any part of the service agreement or acceptable use policy.

4. The refund applies solely to the initial setup fee and does not include any subscription fees, additional services, or third-party charges.

5. Refund requests will not be accepted once the first subscription fee has been processed.

6. Upon refund approval, the client’s access to the platform, subaccount, and related services will be terminated immediately.

All refund decisions are made at our sole discretion, and eligibility may be revoked if misuse or abuse of this policy is suspected.

3. Support & Customization

3.1 Support Availability

We provide customer support via:

• Email Support: [email protected]

3.2 Included Customization & Fixes

Since each Shutr account is custom-built, minor changes and fixes to your account’s setup are included in your service.

This includes:

• Adjustments to automation workflows

• Modifications to existing templates

• Basic troubleshooting and optimizations

Larger modifications or feature requests may be subject to review.

4. Your Responsibilities

4.1 Account Security

You must:

• Keep your login credentials secure

• Not share account access

• Update us if your contact details change

• Report unauthorized access immediately

4.2 Acceptable Use

By using the Platform, you agree to:

• Follow all applicable laws

• Not infringe on others' rights

• Not attempt to copy or reverse-engineer our tools

• Not use the Platform for harmful activities

5. Data & Privacy

5.1 How We Handle Your Data

• We process data according to our Privacy Policy

• We use industry-standard security measures

• We do not sell or misuse your data

5.2 Your Data Responsibilities

You must:

Have legal rights to any data you upload

• Comply with privacy laws (e.g., CCPA if applicable)

• Secure your access credentials

• Back up your important data

6. Changes to Service

6.1 Platform Updates

We may:

• Update Platform features

• Modify these Terms

• Change our pricing

• Discontinue certain features

6.2 Notice of Changes

We’ll notify you of major changes via:

• Email

• Platform announcements

• Our website

7. Termination

7.1 Your Right to Cancel

You can cancel your subscription:

• Through your account dashboard

• By contacting support

• No refunds for unused time

7.2 Our Right to Terminate

We may suspend or terminate your access if you:

• Violate these Terms

• Misuse the Platform

• Fail to pay service fees

• Engage in harmful or illegal activity

8. Liability & Legal Matters

8.1 Limitation of Liability

Shutr is not liable for:

• Indirect or consequential losses

• Lost profits or data

• Service interruptions

• Third-party actions

8.2 Indemnification

You agree to protect us from claims arising from:

• Your use of the Platform

• Your uploaded content

• Your violations of these Terms

8.3 Governing Law

• These Terms are governed by New Mexico law

• Payment processing disputes are governed by Stripe’s policies

• Disputes will be resolved in New Mexico courts

9. Contact Us

9.1 How to Reach Us

For support or inquiries, contact us at:

• Email: [email protected]

Using our Platform means you accept these Terms. If you have questions before accepting, please contact us.